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We provide an extensive portfolio for you to view upon request before hiring us for your project so you can see the quality level of our work and be completely comfortable working with us. If you have any questions or reservations, please contact us prior to making a payment for our services. Thank you!
Web Design & App Design
Payments for custom design projects are made to us in increments or in full as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is canceled or postponed, all monies paid are retained by Bicolana Express .LLC Company & Partners and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client. In addition to that we would like to confirm that the website mobile app or graphic design content, process, descriptions are 100% a clients responsibility and to delay the turnaround time due to the lack of is not Bicolana Express .LLC can be held liable for therefore extra fees will can can be attached for overtime development. However to be supportive we do have a content writing and copywriting service that’s available which we sometimes bundle in for FREE as a courtesy towards the client in order to get their business when they don’t exactly know what they need. We would like to make things perfectly clear that design and content are opinion based, we are willing to make revisions based on what the client provides but in no situation will entertain a refund due to the lack of content from our clients especially when we fill in and help with content. We are WEBSITE AND MOBILE APP DEVELOPERS. We cover everything within the package’s scope of support and at check out the deliverables are 100% clear so that we always underpromise and over deliver.
Monthly Maintenance Plans & Migrations
When adding new text and/or content to a page the client is responsible for providing all text (in digital format) and images/photos. Unused hours do not roll over to subsequent months. No refunds are provided for unused hours. There are absolutely no refunds for any fees related to website or mobile app development service including maintenance services. IOS/Google Play Accounts Are a Mandatory requirement and responsibility from the client side in order to submit mobile applications to the Apple App Store and Google Play Store respectively. Delays as a result of failure to do so within the timeline and scope of the development process are NOT grounds for a refund. At Bicolana Express .LLC we can assist you via remote desktop control and are more than happy to do so. However an effort on your end is required to enter any personal or credit details for their subscription. To submit as a company requires proof of your articles of incorporation otherwise it can be submitted as an individual account under your name as the client/author. An administrative fee of $25 will be charged to the clients account for any late payments or declined credit card charges. You may cancel and renew at any time via your account page on our site. Terms and conditions of host migration after 1st year of service installed is permitted but at the clients expense with our managed hosting department. Bicolana Express .LLC Company & Partners may terminate this agreement at any time with written notice to the client.
SEO/Marketing Plans
Customer understands, acknowledges, and agrees that Bicolana Express .LLC Company & Partners has no control over the policies of search engines or directories with respect to the type of sites and/or content that they accept now or in the future. Customer’s web site may be excluded from any search engine or directory at any time at the sole discretion of the search engine or directory entity. Some search engines and directories may take as long as two (2) to four (4) months, and in some cases longer, after commencement of plan to list and/or update Customer’s website. Occasionally, search engines and directories will drop listings for no apparent or predictable reason.
Bicolana Express .LLC Company & Partners is not responsible for changes made to Customer’s web site by other parties that adversely affect the search engine or directory rankings of Customer’s web site. We would also like to make it clear by disclosing the fact that we will do our best to assist though aren’t promising nor obligating our company to make your project sales as it’s the clients decision to purchase and engage your products.
Indemnification – Customer shall indemnify and hold harmless Bicolana Express .LLC Company & Partners (and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees) from any and all claims, damages, liabilities, costs, and expenses (including, but not limited to, reasonable attorneys’ fees and all related costs and expenses) incurred by Bicolana Express .LLC Company & Partners as a result of any claim, judgment, or adjudication against Bicolana Express .LLC Company & Partners related to or arising from (a) any photographs, illustrations, graphics, audio clips, video clips, text, data or any other information, content, display, or material (whether written, graphic, sound, or otherwise) provided by Customer to Bicolana Express .LLC Company & Partners (the “Customer Content”), or (b) a claim that Bicolana Express .LLC Company & Partners use of the Customer Content infringes the intellectual property rights of a third party. To qualify for such defense and payment, Bicolana Express .LLC Company & Partners must: (i) give Customer prompt written notice of a claim; and (ii) allow Customer to control, and fully cooperate with Customer in, the defense and all related negotiations.
Disclaimer – Bicolana Express .LLC Company & Partners DOES NOT WARRANT THAT THE SEO SERVICES WILL MEET THE CUSTOMER’S EXPECTATIONS OR REQUIREMENTS SINCE AT THE END OF THE DAY GOOGLE RANKS SITES ACCORDING TO ITS ALGORITHM WHICH WE FOLLOW TO THE BEST OF OUR ABILITIES. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE IS WITH CUSTOMER. EXCEPT AS OTHERWISE SPECIFIED IN THIS AGREEMENT, Bicolana Express .LLC Company & Partners PROVIDES ITS SERVICES “AS IS” AND WITHOUT WARRANTY OF ANY KIND. THE PARTIES AGREE THAT (A) THE LIMITED WARRANTIES SET FORTH IN THIS SECTION ARE THE SOLE AND EXCLUSIVE WARRANTIES PROVIDED BY EACH PARTY, AND (B) EACH PARTY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THIS AGREEMENT, PERFORMANCE OR INABILITY TO PERFORM UNDER THIS AGREEMENT, THE CONTENT, AND EACH PARTY’S COMPUTING AND DISTRIBUTION SYSTEM. IF ANY PROVISION OF THIS AGREEMENT SHALL BE UNLAWFUL, VOID, OR FOR ANY REASON UNENFORCEABLE, THEN THAT PROVISION SHALL BE DEEMED SEVERABLE FROM THIS AGREEMENT AND SHALL NOT AFFECT THE VALIDITY AND ENFORCEABILITY OF ANY REMAINING PROVISIONS.
Limited Liability – IN NO EVENT SHALL Bicolana Express .LLC Company & Partners BE LIABLE TO CUSTOMER FOR ANY INDIRECT, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE, LOST PROFITS, WHETHER OR NOT FORESEEABLE OR ALLEGED TO BE BASED ON BREACH OF WARRANTY, CONTRACT, NEGLIGENCE OR STRICT LIABILITY, ARISING UNDER THIS AGREEMENT, LOSS OF DATA, OR ANY PERFORMANCE UNDER THIS AGREEMENT, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY PROVIDED HEREIN. THERE SHALL BE NO REFUNDS. Bicolana Express .LLC Company & Partners MAKES NO WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH REGARD TO ANY THIRD PARTY PRODUCTS, THIRD PARTY CONTENT OR ANY SOFTWARE, EQUIPMENT, OR HARDWARE OBTAINED FROM THIRD PARTIES.
Confidentiality – The parties agree to hold each other’s Proprietary or Confidential Information in strict confidence. “Proprietary or Confidential Information” shall include, but is not limited to, written or oral contracts, trade secrets, know-how, business methods, business policies, memoranda, reports, records, computer retained information, notes, or financial information.
Force Majeure – Neither party will be liable for, or will be considered to be in breach of or default under this Agreement on account of, any delay or failure to perform as required by this Agreement as a result of any causes or conditions that are beyond such Party’s reasonable control and that such Party is unable to overcome through the exercise of commercially reasonable diligence. If any force majeure event occurs, the affected Party will give prompt written notice to the other Party and will use commercially reasonable efforts to minimize the impact of the event.
By signing up for our services you acknowledge that you have read and understand this Agreement and agree to be bound by its terms and conditions.
Print Design
Design costs paid to Bicolana Express .LLC Company & Partners are non-refundable. Printing costs paid to Bicolana Express .LLC Company & Partners are refundable only if printing error is determined to be our fault. We are not liable for damages incurred due to printing errors or problems from our files if full specifications from your printer were not provided or were incorrect/inaccurate, or if you supply the wrong files to your printer.
Chargebacks
If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.
Payment Policy
At Bicolana Express .LLC Company & Partners, we deliver consumer satisfaction, and to build this relationship more strapping we have created a payment policy under which all projects at Bicolana Express .LLC Company & Partners. require a minimum of 50% deposit prior to project initiation, a 50% payment upon approval upon project review and deployment, anything development wise afterwards will be considered a customization service. Until the work is paid in full, Bicolana Express .LLC Company & Partners will keep hold of all rights to both digital and non-digital material created for the project. Full payment is due upon completion and can be made by major credit card, PayPal, cheque, E-transfer or cash in person. All prices will be given in Dollar currency; for customers outside of Canada, prices will be given in US currency if agreed upon. The consumer is liable for any outstanding balance and Bicolana Express .LLC Company & Partners reserves the right to pursue legal action if payment is not received within a reasonable amount of time.
Development Policy
Bicolana Express .LLC Company & Partners reserves the right to decline any project believed to promote racism, pornography, or any other content objectionable in nature. Bicolana Express .LLC Company & Partners reserves the right to include the following phrase, or one very similar to, on all Websites we develop: “Website designed & Marketed by Bicolana Express .LLC Company & Partners”. This phrase will only be placed at the bottom of the page and will in no way affect the look or style of any page or site. We further reserve the right to include any Web site created and developed by us in our portfolio.
Delivery Policy
All our software products and services are provided as a Software as a service or available as a download only. We do not provide hard copy or CD or DVD versions of any software. unless requested in which other arrangements can be arranged. Licenses for any software provided are good for one domain name that’s assigned at registration and is non transferable. Bicolana Express Software Licenses are valid for the lifetime of the project’s Hosting and maintenance agreement which includes regular maintenance, backups and 90% uptime.. Further customization or revisions are subjected to compensation. If any surprise maintenance is required we will do our best to give a notice at least 24 hours in advance. Please contact us thru support@bicolanaexpress.com for any requests. Our attentive response time is 24-72 hours however most requests are replied to within the day.
Quotation
Any quotation of service will be valid for 30 days from the date issued. Any features or services not included in the original quote will be subject to extra charges.
Limitation of Liability
Bicolana Express .LLC Company & Partners will not be held liable for any indirect, special, or consequential damages or any loss of profits or revenue which may arise in connection with any of the projects we develop. We reserve the right to stop or delay any project for any reason without liability. Bicolana Express .LLC Company & Partners will notify the client of any changes in the project development status and make appropriate arrangements without any delay. If the project is stopped as a result of actions taken by Bicolana Express .LLC Company & Partners, a refund will be given to the client minus any billable hours at the sole discretion of Bicolana Express .LLC Company & Partners. Bicolana Express .LLC Company & Partners will not be held responsible for any issues, damage, email problems, Website hacks or attempts, or downtime which results from the use of any of our services or any outside hosting company, internet service provider, domain name registrar, or any other outside agency. Outside services are considered independent to those offered by Bicolana Express .LLC Company & Partners.
Project Contents
Any digital or non-digital materials supplied to Bicolana Express .LLC Company & Partners by the client for the purpose of project development must be either owned by the client or the client must have been given copyright permission for publication. Bicolana Express .LLC Company & Partners will not be held responsible for any copyright infringements found on these materials. Any materials supplied to Bicolana Express .LLC Company & Partners will not be shared with any other party. All original files (PSD, FLA, etc.) remain the property of the creator and will not be shared.
Website Content
The client is responsible for providing all textual content to be used on any given Web page. If requested, Bicolana Express .LLC Company & Partners can supply the textual content for an additional charge based on the amount of content required. All textual content supplied by the consumer WILL NOT be checked for spelling or grammar errors unless agreed upon. It is the responsibility of the client to ensure no such errors exist and Bicolana Express .LLC Company & Partners will not be held responsible for such errors. If requested, Bicolana Express .LLC Company & Partners will offer a proofreading/rewriting service for an additional charge.
Cancellation of Project Development
If the consumer wants to cancel any project, the request should be given in writing to Bicolana Express .LLC Company & Partners with an authorized signature. If for any reason, the project is canceled before completion, Bicolana Express .LLC Company & Partners will send an invoice of 50% for the balance of the original agreed upon amount.
Resolving disputes –
Bicolana Express .LLC IS NOT obliged to give project refunds in any of the situations listed below.
You don’t want it after work has started, time, resources money and labor is not free.
The item did not meet your expectations or you feel the item is of low quality. – we establish a clear scope of development in the beginning so that these issues don’t happen
You simply change your mind – not grounds for a refund
You bought an item by mistake – not grounds for a refund
You do not have sufficient expertise to use the item – once the project is overturned you have the option to hire Bicolana Express .LLC for further customization or support aside from the included monthly hosting and maintenance we have virtual assistant packages for that.
You claim that you are entitled to a refund but do not provide sufficient information as to why you are entitled to a refund which is definitely not a valid grounds for a refund.
If you fail to provide access to domain names or past projects needed for integration, usernames, passwords, personal content needed for development or fail to communicate once the project has been initiated resulting in a delayed development are not grounds for a refund.
NDA
Bicolana Express assures you that no personal financial or client data will ever leak or be exposed to any third parties under our supervision. Limited to the access or possibilities of the client company’s team since you will be providing access to team members. A personal due diligence is required for the client to keep the integrity, safety and security of their own records private at all times.
Suspension in Project Development
If for any reason, the consumer wants to suspend project development, a request must be made in writing to Bicolana Express .LLC Company & Partners with an authorized signature. No delay can exceed a 30 day period. Any project delay lasting longer than 30 days will be considered canceled by Bicolana Express .LLC Company & Partners unless the request to restart the project is given in writing between the involved parties before the end of the 30 days. If this happens, Bicolana Express .LLC Company & Partners will send an invoice to the consumer of 50% of the remaining balance agreed upon. Bicolana Express .LLC Company & Partners. reserves the right to change or update this policy, our services, or our prices without liability. If you have any questions regarding our Mobile App Design, Web design, Graphic Design, Seo, Online Reputation Management or Virtual Assistance policy, please contact Bicolana Express .LLC Company & Partners by phone at +63 0977-285-5538, or by email at support@BicolanaExpress.Com